Coming June–September 2026
Automated
The Operating System for the One-Person Business
You built a business.
Now build the system that runs it.
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About the Book
Running a one-person business is not just about doing good work. It is about building the infrastructure around that work: the pipeline that brings clients in, the systems that manage delivery, the reporting that tells you what is happening, and the automation that holds everything together.
Most business owners build this infrastructure informally. A tool here, a spreadsheet there, a process that exists mainly in their head. It works until it does not. And then it costs time, clients, or both.
Automated is a practical guide to building a Business Operating System. A deliberate, joined-up structure that covers every layer of how your business runs. Based on the same methodology used to build operating infrastructure for large organisations, applied to the reality of running a business as one person.
The Five Layers
01 — Pipeline
How clients find you, how you track them, and how you convert them without losing anyone along the way.
02 — Delivery
How work gets done. Project setup, task management, client communication and handover, running automatically.
03 — Reporting
A live view of what is happening in the business, without having to compile it manually every time.
04 — Finance
Invoicing, payment tracking and financial reporting connected to the rest of your operation.
05 — Knowledge
The processes, SOPs and templates that mean your business does not live entirely in your head.
Who This Book Is For
Good at what you do.
Ready to build the business around it.
Automated is for consultants, freelancers and small business owners who have built something real and want the systems to match. You do not need a team. You do not need a large budget. You need a clear design and the right tools, put together in the right order.
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Chris Wray
Business Systems Consultant
Chris Wray helps business owners and small teams build the operating infrastructure they need to grow without adding unnecessary complexity. Before focusing on small business consulting, he spent years designing systems and managing transformation programmes for UN agencies and International Businesses. Automated applies that methodology to the one-person business.